Privacy Policy

This Privacy Policy describes how Davanni's ("we," "us," "our," or "the Company") collects, uses, discloses, and safeguards your personal information when you visit our website at davannispizza.digital, place orders, interact with our digital services, or otherwise engage with us. Please read this policy carefully. By using our website or services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

We are committed to protecting your privacy and handling your personal information with transparency, integrity, and respect. This policy has been drafted in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable regulations governing consumer data protection.

1. Who We Are

Davanni's is a food service business operating within the United States. We operate the website located at davannispizza.digital and provide food ordering, delivery, and related services to our customers. For all matters related to this Privacy Policy, you may contact us using the details provided in the Contact section below.

1.1 Our Contact Information

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information we collect through:

• Our website at davannispizza.digital and any related subdomains
• Online food ordering and delivery platforms we operate or partner with
• Email communications, newsletters, and promotional campaigns
• Customer service interactions, whether by phone, email, or live chat
• Loyalty programs, promotions, surveys, and contests we may offer
• Any other digital touchpoints through which we collect information

This policy does not apply to the practices of third-party websites, apps, or services that may be linked from our website. We encourage you to review the privacy policies of any third-party platforms you visit.

3. Information We Collect

We collect several types of information in connection with our services. The categories below describe the personal information we may collect and the sources from which we collect it.

3.1 Information You Provide Directly

When you interact with Davanni's directly — whether by creating an account, placing an order, or reaching out to customer service — you may provide us with the following categories of personal information:

• Contact Information: Your full name, mailing address, email address, and phone number.
• Account Credentials: Username, password, and security questions if you create a user account.
• Order Details: Food preferences, special dietary instructions, delivery addresses, and order history.
• Payment Information: Credit or debit card numbers, billing address, and other financial information needed to complete transactions. Note that full payment card details are processed securely through our third-party payment processors and are not stored directly on our servers.
• Communications: Messages, feedback, reviews, complaints, or inquiries you send us through our website, email, or customer service channels.
• Marketing Preferences: Your opt-in or opt-out choices regarding promotional communications, newsletters, and special offers.
• Loyalty and Promotional Data: Information provided when participating in rewards programs, contests, sweepstakes, or promotional events.

3.2 Information Collected Automatically

When you browse or use our website, we automatically collect certain technical and usage information through cookies, web beacons, pixels, and similar technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Log Data: IP address, referring URLs, pages viewed, links clicked, time and date of visits, and session duration.
• Location Data: Approximate geographic location derived from your IP address, or, if you grant permission, more precise location data from your device's GPS to assist with delivery services or to identify nearby store locations.
• Cookies and Tracking Data: Information collected through cookies, pixel tags, local storage, and similar technologies. Please see Section 9 of this policy for more details on our cookie usage.
• Usage Data: Information about how you interact with our website, such as items added to your cart, features used, and menu items browsed.

3.3 Information from Third Parties

We may also receive personal information about you from third-party sources, including:

• Third-Party Ordering Platforms: If you place an order through a third-party food delivery or ordering platform that is integrated with our services.
• Social Media Platforms: If you choose to connect your social media account to our services or interact with our social media pages.
• Analytics and Advertising Partners: Aggregated or anonymized data from analytics providers or advertising networks that help us understand user behavior and improve our services.
• Payment Processors: Confirmation data and transaction identifiers from our authorized payment processing partners.

4. How We Use Your Information

We use the personal information we collect for the following purposes, relying on legitimate legal bases including your consent, the performance of a contract, compliance with legal obligations, and our legitimate business interests:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including delivery and pickup arrangements
• Creating and managing your user account
• Processing payments and issuing receipts or confirmations
• Communicating with you about the status of your order, changes, or delays
• Providing customer support and resolving disputes or complaints

4.2 Website Operation and Improvement

• Maintaining, operating, and improving the functionality and performance of our website
• Monitoring usage patterns and diagnosing technical issues
• Conducting internal research, testing, and quality assurance
• Personalizing your experience by remembering your preferences, past orders, and saved addresses

4.3 Marketing and Communications

• Sending you promotional emails, newsletters, special offers, and discount codes — where you have consented or where we have a legitimate interest to do so
• Informing you of new menu items, seasonal specials, or upcoming events
• Running loyalty programs and targeted promotions based on your order history and preferences
• Delivering interest-based advertising on our website or through third-party advertising networks

You may opt out of marketing communications at any time by clicking the "Unsubscribe" link in any promotional email or by contacting us directly at [email protected].

4.4 Legal and Compliance Purposes

• Complying with applicable federal and state laws, regulations, and legal processes
• Enforcing our Terms of Service and other agreements
• Detecting, preventing, and responding to fraud, security incidents, or illegal activities
• Protecting the rights, property, and safety of Davanni's, our customers, and the public

4.5 Analytics and Business Intelligence

• Analyzing sales trends, customer preferences, and operational performance
• Generating aggregate, anonymized reports for internal business decisions
• Evaluating the effectiveness of our marketing campaigns and promotions

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

5.1 Service Providers and Business Partners

We engage third-party vendors and service providers to assist us in operating our business and delivering our services. These parties may have access to your personal information only as necessary to perform their functions and are contractually obligated to maintain the confidentiality and security of your data. Service providers may include:

• Payment processing companies (e.g., credit card processors, digital wallets)
• Cloud hosting and data storage providers
• Delivery logistics and courier services
• Email marketing and customer communication platforms
• Website analytics and performance monitoring tools (e.g., Google Analytics)
• Customer relationship management (CRM) software providers
• Fraud detection and cybersecurity services

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good faith belief that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental request
• Enforce our policies or protect our legal rights
• Investigate potential violations of our Terms of Service
• Protect the safety, rights, or property of Davanni's, our users, or the public
• Respond to national security, public safety, or law enforcement requirements

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor company as part of that transaction. We will notify you of any such change via a prominent notice on our website or by direct communication, and we will inform you of any new privacy terms that apply to your data.

5.4 Aggregated and Anonymized Data

We may share aggregated or de-identified information — which does not personally identify you — with third parties for marketing, analytics, research, or other business purposes. This data cannot reasonably be used to identify any individual.

5.5 With Your Consent

We may share your information with additional third parties when you have provided explicit consent to such sharing, for example, when participating in joint promotions or sweepstakes with partner brands.

6. Your Privacy Rights

Depending on your state of residence, you may have various rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the purposes for which it was collected, and the categories of third parties with whom it was shared.
• Right to Delete: You have the right to request the deletion of personal information we have collected about you, subject to certain exceptions (e.g., information needed to complete a transaction or comply with a legal obligation).
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell personal information; however, if you wish to exercise this right, please contact us.
• Right to Limit Use of Sensitive Personal Information: You may direct us to limit our use of sensitive personal information to what is necessary to provide our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny services, charge different prices, or provide a lower quality of service because you exercised your privacy rights.

To submit a verifiable consumer request under the CCPA/CPRA, please contact us at [email protected]. We will respond to your request within 45 days, with the possibility of a 45-day extension where reasonably necessary.

6.2 General Privacy Rights for All Users

Regardless of your location, we strive to honor the following privacy rights for all users of our services:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct or update inaccurate or incomplete information about you.
• Right to Deletion: You may request that we delete your personal information, subject to legal and operational requirements.
• Right to Data Portability: Where technically feasible, you may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where we process your data based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Object to Marketing: You may opt out of receiving direct marketing communications from us at any time.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us by:

• Email: [email protected]
• Website: davannispizza.digital

We may need to verify your identity before processing your request. We will not require you to pay a fee for accessing or exercising your rights, but we reserve the right to charge a reasonable fee or decline requests that are manifestly unfounded, excessive, or repetitive.

7. Data Security

We take the security of your personal information seriously and implement a variety of administrative, technical, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include, but are not limited to:

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers. Payment information is encrypted during transmission and processed through PCI-DSS compliant payment processors.
• Access Controls: Access to personal information is restricted to authorized employees and service providers who need it to perform their job functions. We enforce role-based access controls and require strong authentication for internal systems.
• Secure Infrastructure: Our servers and databases are hosted in secure, access-controlled environments with firewalls, intrusion detection systems, and regular security audits.
• Data Minimization: We collect only the data we need and retain it only as long as necessary for the purposes for which it was collected.
• Regular Security Assessments: We periodically review and update our security practices to address emerging threats and vulnerabilities.
• Incident Response: We maintain procedures for detecting, responding to, and notifying affected individuals of data security incidents in accordance with applicable law.

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and we encourage you to take steps to protect your personal information, such as using strong, unique passwords and keeping your account credentials confidential.

If you suspect unauthorized access to your account or a potential security breach, please contact us immediately at [email protected].

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to provide our services, to comply with legal and regulatory obligations, to resolve disputes, and to enforce our agreements. The specific retention periods depend on the nature of the data and the purpose for which it is held:

After the applicable retention period expires, we will securely delete, destroy, or anonymize your personal information in accordance with our internal data management procedures.

9. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising. A cookie is a small text file placed on your device when you visit a website.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function correctly, including maintaining your session, enabling secure logins, and processing orders. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data (e.g., pages visited, time spent). We use tools such as Google Analytics for this purpose.
• Functional Cookies: Remember your preferences, such as your delivery address, language settings, and past orders, to provide a more personalized experience.
• Marketing and Advertising Cookies: Used to track your activity across websites and deliver targeted advertisements based on your interests. These may be set by third-party advertising networks.

9.2 Managing Your Cookie Preferences

You can manage your cookie preferences through your browser settings or through our cookie consent tool when you first visit our website. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders or access certain features.

For more information about our use of cookies and how to manage them, please refer to our full Cookie Policy, available on our website at davannispizza.digital.

10. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13, as governed by the Children's Online Privacy Protection Act (COPPA), or from minors under 18 for marketing purposes without verifiable parental consent.

If we become aware that we have inadvertently collected personal information from a child under the age of 13 without appropriate parental consent, we will take immediate steps to delete such information from our records. If you believe we may have collected information from or about a child, please contact us at [email protected] so we can address the matter promptly.

Parents and guardians are encouraged to monitor and supervise the online activities of their children and to contact us with any concerns regarding their children's privacy.

11. International Data Transfers

Davanni's is based in the United States, and the personal information we collect is primarily processed and stored within the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in a country whose data protection laws may differ from those in your home country.

By using our services, you consent to the transfer of your information to the United States and to its processing and storage there. We take appropriate measures to ensure that any international transfers of personal data are conducted in accordance with applicable legal requirements and that your information remains protected to a standard consistent with this Privacy Policy.

If you have questions about international data transfers, please contact us at [email protected].

12. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, and services that are not operated or controlled by Davanni's. These links are provided for your convenience and informational purposes only. We are not responsible for the privacy practices, content, or security of any third-party websites.

We strongly encourage you to review the privacy policies of any third-party sites you visit. The inclusion of a link on our website does not imply our endorsement of that site or its privacy practices.

13. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites indicating that you do not wish to be tracked. At present, our website does not respond to browser-initiated DNT signals because no universally accepted standard for how websites should respond to these signals has been established. However, we do honor opt-out requests for marketing communications and provide cookie management tools as described in Section 9 of this policy.

We will continue to monitor developments in DNT standards and update our practices accordingly as standards are established.

14. FTC Act Compliance and Consumer Protection

We are committed to complying with the Federal Trade Commission Act (FTC Act) and FTC guidelines governing unfair or deceptive acts or practices in commerce. Our privacy and data practices are designed to be transparent, fair, and consistent with our representations to consumers. We do not engage in practices that are deceptive or that cause unreasonable harm to consumers.

If you believe our data practices violate the FTC Act or applicable consumer protection standards, you have the right to file a complaint with the Federal Trade Commission (FTC). Information about filing complaints with the FTC is provided in Section 16 of this policy.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technological developments. When we make material changes to this policy, we will:

• Post the updated policy on our website at davannispizza.digital with a revised "Last Updated" date
• Send a notification to users who have provided us with an email address, where the changes are significant
• Where required by law, obtain your renewed consent for material changes affecting how we use your personal information

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes to this policy constitutes your acceptance of the updated terms.

16. How to File Complaints with a Data Protection Authority

If you have concerns about our privacy practices and are not satisfied with our response to your inquiry, you have the right to file a complaint with the appropriate regulatory authority.

16.1 Federal Trade Commission (FTC)

The FTC enforces federal consumer protection laws in the United States, including laws related to privacy and data security. You may file a complaint with the FTC through the following channels:

• Online: reportfraud.ftc.gov or www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Mail: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

16.2 California Privacy Protection Agency (CPPA)

If you are a California resident and wish to exercise your rights under the CCPA/CPRA or report a violation, you may also contact the California Privacy Protection Agency:

• Website: cppa.ca.gov
• Mailing Address: California Privacy Protection Agency, 2101 Arena Blvd., Sacramento, CA 95834

16.3 State Attorneys General

Depending on your state of residence, you may also have the right to file a privacy complaint with your state Attorney General's office. Many state attorneys general have consumer protection divisions that handle privacy-related complaints.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We take all privacy inquiries seriously and will respond promptly to your communications.

When contacting us about a privacy matter, please include your full name, contact information, and a clear description of your request or concern so that we may assist you effectively. We aim to respond to all privacy-related inquiries within 30 business days.

For verifiable consumer requests under the CCPA/CPRA, we will aim to respond within 45 days, with a possible extension of an additional 45 days where necessary, and we will notify you of any such extension.